Refund policy

At MOLLY VELOUR, we want you to feel confident in every style you choose. If your purchase isn't quite right, we're here to help make the return process as clear and convenient as possible. Please review our Return & Refund Policy below.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Items must be unworn, unused, unwashed, and unaltered.

  • Original tags must remain attached.

  • Items must be in their original condition, free from stains, odors, damage, or signs of wear.

  • Proof of purchase or a valid order number must be provided.

All returns are subject to inspection and approval. Please contact our Customer Support Team before sending any items back.

2. Non-Returnable Items

For hygiene and product-condition reasons, certain items may not be eligible for return, including:

  • Items marked as final sale or non-returnable.

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Items returned without prior authorization.

  • Items that do not meet our return eligibility requirements.

3. How to Request a Return

To initiate a return, please email love@mollyvelour.com with the following information:

  • Your order number.

  • The item or items you wish to return.

  • The reason for your return.

  • Clear photos of the item, if applicable.

Our Customer Support Team will review your request and provide return instructions if your return is approved.

Please do not send merchandise to our business address without receiving return instructions first. Our business address is for correspondence only and is not a return warehouse.

4. Return Shipping

Unless an item arrives damaged, defective, or incorrect due to our error, customers are responsible for return shipping costs, subject to applicable law.

We recommend using a trackable shipping service, as we cannot guarantee receipt of items returned without tracking information.

Original shipping fees and expedited shipping charges, where applicable, are generally non-refundable unless the return is due to our error or otherwise required by law.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at love@mollyvelour.com as soon as possible.

To help us resolve the issue, please include:

  • Your order number.

  • A brief description of the issue.

  • Clear photos of the item and relevant packaging.

Our team will review the information and work with you to determine an appropriate resolution, which may include a replacement or refund where applicable.

Please contact us before returning any affected items.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time for the funds to appear in your account.

If your refund has not appeared after this period, please contact your payment provider or reach out to our Customer Support Team for assistance.

7. Order Cancellation

If you wish to cancel or modify an order, please contact us as soon as possible at love@mollyvelour.com.

Orders that have already entered processing, been packed, or been shipped may not be eligible for cancellation or modification.

If an order can no longer be canceled, you may request a return in accordance with this policy, subject to the applicable eligibility requirements.

8. Refused or Undeliverable Shipments

Customers are responsible for providing accurate and complete shipping information at checkout.

If a package is refused or returned to us because of an incorrect address, failed delivery, or failure to collect the package, any refund will be reviewed on a case-by-case basis.

Original shipping charges, return shipping costs, or other applicable fees may be deducted from the refund where permitted by law. This does not limit any rights you may have under applicable consumer protection laws.

9. Important Notice

Please contact our Customer Support Team before returning any merchandise. Unauthorized returns may result in processing delays or may not be accepted.

This policy does not affect any rights or remedies available to customers under applicable consumer protection laws.

MOLLY VELOUR reserves the right to update this policy when necessary, subject to applicable law.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

MOLLY VELOUR

📧 love@mollyvelour.com

Business Address

8135 N 35th Ave, Apt 2110
Phoenix, AZ 85051
United States

Business Correspondence Only – Not a Return Address

Please email us for return authorization and instructions before sending any merchandise to this address.

Our Customer Support Team typically responds within 24–48 business hours.